Cancellation Policy

The website with URL https://viralo.club/ and application ‘Viralo’ (“Platform”) is owned and operated by Azalp Technologies Private Limited (hereinafter referred to as “Company”, “We”, “Us”, “Our”) and it provides a platform to obtain educational content across various domains, including but not limited to fashion, beauty, and technology (“Services”) to customer (hereinafter referred to as “User”, “You”, “Your”).

 

You are advised to read this Cancellation Policy along with Our Terms of Service available at https://viralo.club/terms-of-service.

 

BY ACCESSING OR AVAILING OUR SERVICES AND/OR PLATFORM, YOU AGREE TO BE BOUND BY THE TERMS CONTAINED IN THIS CANCELLATION POLICY. IF YOU DO NOT AGREE TO THE TERMS IN THIS CANCELLATION POLICY, YOU ARE ADVISED NOT TO ACCESS OR AVAIL OUR SERVICES.

 

1. General Policy

1.1. All payments made for subscriptions or purchases on the Platform are non-refundable and non-cancellable after the subscription is activated.

1.2. No refunds or cancellations will be permitted post-subscription, except in the following circumstances:

• Billing Errors: If You are incorrectly charged due to a technical or processing error.
• Subscription Errors: If you are unable to access the Services due to a technical fault on Our part.
• Applicable Laws: If a refund or cancellation is required under applicable law.

 

2. Refund Process

2.1. If You believe You are eligible for a refund due to a billing or subscription error, You must contact Our customer support at support@rigi.club within 3 days of the transaction. Please include Your registered phone number and details of the issue.

• Our team will investigate Your request and if, at the sole discretion of the Company, found valid, process the refund within 8-11 business days.
• Refunds, if approved, will be credited to the original payment method within 8-11 business days from approval. Delays, if any, will be due to banking processes.
• Payments made using referral codes, coupons, or similar promotional offers are strictly non-refundable.

 

3. Subscription Cancellation

3.1. You may cancel Your subscription at any time through the ‘Profile’ section of your account.

3.2. Cancelling Your subscription will prevent future renewals. However, the current subscription term will remain active until its expiry; no partial or pro-rata refunds will be issued.

 

4. Amendment

4.1. We reserve the right to modify or update this Cancellation Policy at any time at Our sole discretion. Any changes will be effective immediately upon posting on the Platform. Continued use of the Platform constitutes Your acceptance of the revised Policy.

 

5. Contact Us

5.1. For any questions or to report billing/subscription errors, please contact us at support@rigi.club.

 

NOTE:

• Refunds are strictly limited to cases of billing or subscription errors or as mandated by law.
• No refunds will be entertained for any other reason.